The Claimant, Mr C, bought a laptop computer from the Defendant, Company D.  The hard disk in the computer failed after twenty-six months.  Company D supplied two replacement disks and Mr C was unable to get either disk to operate correctly in the computer.

My report discusses the reliability to be expected from computer components and the technical and other issues involved with the replacement of the hard disk in a laptop computer.

My report may be viewed here...

A printable version of my report is here...