The Claimant, Ms C, bought a computer from the Defendant, Company D.  Ms C subsequently experienced problems when using the computer to connect to the Internet.  The problems included slow connection speed and lengthy periods of inactivity.

My report discusses the symptoms of the problem and the possible causes.  The various attempted remedial actions are also discussed and conclusions drawn from these actions.

My report may be viewed here...

A printable version of my report is here...